Superfast NBN

Kenziekk
Level 2

Hello TPG,

 

Given the deficient speed from your network, can you provide an outcome regarding my incident?

Still experiencing substandard speeds for the SUPERFAST NBN 200 +MBPS and this is during the day.

 

tpg1.png

1 REPLY 1
Shane
Moderator

Hi @Kenziekk ,

 

Thanks for bringing this to our attention, I am sad to know that you're having speed issues with the service. 


Please try to perform the following test below.

 

There are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable. 

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If the issue persists, let us know of your most convenient time to receive a call so we can have our Technical Team to assist you further. 

 


@Kenziekk wrote:

Hello TPG,

 

Given the deficient speed from your network, can you provide an outcome regarding my incident?

Still experiencing substandard speeds for the SUPERFAST NBN 200 +MBPS and this is during the day.

 

tpg1.png