Superfast upgrade

zeeitbiz
Level 2
I was just upgraded to superfast plan from NBN50 plan. I have power cycled both my router and NBN modem. I’m still getting the same speeds as previously - 50/20Mbps. I’ve searched the community forum and it seems that further tweaking may be required at TPG’s end. Could you please confirm. Thanks.
1 REPLY 1
Ahra_G
Moderator

Hi @zeeitbiz

 

Turnaround time for a speed change is normally 24-48hrs. 

 

Let's check if the change has been completed. Any chance you can send in your TPG account details via PM

 

Thanks! 

Ahra_G