I am having some issues with my new fttn connection
I am using a TP-link Archer VR2800
I am seeing the speeds on my nbn100 plan drop often and a lot of packet loss when the kids are gaming or streaming a lot.
|Current Rate (kbps)||8276||92012|
|Max Rate (kbps)||7945||93036|
|SNR Margin (dB)||11.3||11.3|
|Line Attenuation (dB)||15.5||8.7|
I have set the router up following the set up guide, still happening.
Any solutions I should be trying?
Edit, in touch with TPG support at the moment
Welcome to the Community!
We can see that you have been in touch with our Technical Team and the issue has been escalated to our Engineering Team.
As per initial assessment, we are unable to identify any fault on the line or network at the moment. However, we can still see that the connection is dropping out.
That being said, we'd like to further check what is causing this and will have one of our Senior Technical Specialists contact you for assistance.
If you have a preferred contact number and available time to receive a call, please send it via private message.
Hi @treffo, the Senior Technical Specialist tried to contact you, but to no avail.
Please PM us your best contact number and available time to receive a call so we can process a callback.
We'll wait for your response.
Hi @treffo, thank you for sending us a private message.
We can see that you have been in touch with our Technical Team and was advised to use the TPG supplied modem for comparative testing.
The connection looks stable at the moment, but we'd like to check what is causing the speed issue.
Have you tried checking the speed here: http://www.speedtest.net/?
Hello and thank you for the fast response.
I have just run another set of speed tests, bear in mind the router (TPG supplied VR1600v) was rebooted 45 minutes ago.
then with Speedtest and a local server
of note, last night I used the TPG speedtest as we (wife, kids, myself) finding netflix/youtube/etc were buffering a lot
this is prior to reboot http://tpg.speedtestcustom.com/result/148ec580-447a-11e8-92dc-6b43bccd63e0
this was after reboot http://tpg.speedtestcustom.com/result/83292ca0-447b-11e8-8913-050885b15b9e
before the router was rebooted this morning (by my daughter as she was trying to back up some work and the upload was 12Mbps, and when I checked the stats on the router it showed 18Mbps up for current and 20Mbps for max rate.
here is a copy of the dsl details
|Current Rate (kbps)||41766||109000|
|Max Rate (kbps)||41766||114473|
|SNR Margin (dB)||12.6||13.2|
|Line Attenuation (dB)||14.8||9.7|
again, I appreciate all the help, thank you, Jason
We are glad to know that the speed has improved, but we'll see how it goes, @treffo.
For now, please leave the TPG modem connected.
We'll continue monitoring the connection and please let us know if the issue persists so we can investigate further.
at the moment
|Current Rate (kbps)||1966||58762|
|Max Rate (kbps)||20875||92317|
|SNR Margin (dB)||25.6||21.6|
|Line Attenuation (dB)||15.7||10.2|