TPG Broad band drops down frequently

[yateeshagrawal]

My TPG Broad band  drops down frequently for past few weeks. Please solve the problem urgently.

[BasilDV]

Hi @yateeshagrawal 

Welcome to the Community!

Please avoid posting any account information on a public thread as it may compromise your account security.

The case has been escalated to our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as it becomes available.

Let us know if you need further assistance.

BasilDV

[yateeshagrawal]

Thanks BasilDV.

Please guide me how to escalate the problem without giving account details.

Thanks and regards.

Yateesh

[BasilDV]

Hi @yateeshagrawal 

You may send us your account details to the Community moderators via PM.

How do I private message (PM) in the community

BasilDV

[yateeshagrawal]

Hi @BasilDV
Problem has yet not been solved. A visit was arranged today between 8 am to 12pm. However, nobody has come yet despite confirmed appointment. It has been very disappointing as there is no connectivity and the problem is not being attended either.
Please suggest.
Thanks and regards,
Yateesh

[Rica_R]

We appreciate the update @yateeshagrawal and we're sorry that the fault is still not resolved. We made a follow through with our Engineers together with our NBN partners. An update will be provided by one of our Engineers. Should you have a preferred time of contact, please let us know. Thank you. 

[yateeshagrawal]

Hi Jhoey,
Thanks for revert.
I may please be updated through this forum or through email or through phone call / sms.
I am really impacted by this non connectivity.
I badly need resolution.

Thanks and regards,
Yateesh