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The case has been escalated to our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as it becomes available.
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We appreciate the update @yateeshagrawal and we're sorry that the fault is still not resolved. We made a follow through with our Engineers together with our NBN partners. An update will be provided by one of our Engineers. Should you have a preferred time of contact, please let us know. Thank you.