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Hi @Pwicks
Welcome to the Community!
For customers experiencing issues with their service (NBN or ADSL).
We advise them to check if it's affected by an outage before performing any troubleshooting.
You may check it here: How to Check for NBN Network Outage and TPG Service status.
If the service is not affected by an outage, please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV