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TPG Email Active Sync Certificate not valid

Miro
Level 2

Hi there TPG Email Department,

on my iPhone I cannot receive your emails since yesterday.

It tells me that your certificate is not Valid

Please install Verified certificate on your email Server

Miro

6 REPLIES 6
gavogr
Level 3
I am getting the same thing, logged on here to have a look for a fix.
Have you been contacted yet with a fix?
Thanks
jay2412
Level 2
Same with me. I can eventually receive emails but this message pops up a few times before it does finally download new emails
Dons2000
Level 3

I'm getting the same pop up error message when I open Outlook (Office 2016) to view my TPG emails. This started today.

The pop up warning states; "The server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect." When you view the security certificate it indicates it is issued to "mail.wondercom.com.au" and expired 7/05/2017.

According to web searches, "Wondercom" appears to be an old subsidiary business of TPG.

If that is the case, why is TPG all of a sudden today, using a subsidiary company's expired security certificate on TPG's mail server????

This needs to get fixed now. 

mahal858
Level 2

I am having the same problem with MS Office 365.

 

Needs looking at TPG!

Ahra_G
Moderator

Hi All, 

 

The email issue was raised to our System Administrators and have confirmed that everything should be working properly now. 

 

Should this not be the case, please don't hesitate to send us a private message in order for us to assist accordingly. 

 

 

Regards,

Ahra_G

CunninghamCulbr
Level 2

The name on the security certificate is invalid or does not match the name of the site. connected to is using a security certificate that cannot be verified. domain.

TellPopeyes