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Hi @nic85,
Welcome to TPG community!
To better assist you with your concern, can you provide us screenshots of the following:
Ping and Traceroute Test
Thanks!
Hi @nic85,
Thanks for the additional details. We've seen that you have been in contact with one of our Technicians last Friday, 10th of January and performed a troubleshooting test.
Our Technician advised that the latency 33-36ms is still considered passing.
Let us know should you require further assistance.
Cheers!