TPG Community

Get online support

TPG NBN connection dropping out during speed test on the Upload cycle.

Level 1c

NBN dropping out during speed test. Ping is 6, download 11 Mbps, however stalls during Upload test and looses internet connection and then comes back a few minutes later. I have tried another known good modem/router and it displays the same problem. Connection has always been good, however the past few days I have noticed regular drop outs. Have tried to enter Chat Support and receive message that they are over worked and try later. Don't have the time for this kind of service and I will pull the plug and cancel if I cannot receive the service and support that I pay for.


Hi @Outlaw ,

Could you pls send me private message with customer ID/User name, address and contact details so I can assist you.