TPG NBN fttn/fttb was getting 42mb now betiing 1mb on speed test last night

[jackjohnson]

My NBN new install was going really well for two weeks until last night...my NBN 50 plan was all of a sudden only achieving 1mbps download on the speed test ...

Down from 38 - 42 mbps for the last two weeks..

After resetting the modem the speed test was reading 20mbps download...for the remainder of the evening..

Is this normal(expected) for TPG or should I be looking for some issue with my Modem/connection....

Trying to understand the sudden poor performance..Help appreciated..

[Anonymous]

Hi @jackjohnson,

Welcome to TPG Community!

We have located the account using your community details.

We have checked the status of your connection and we are not detecting any fault on the line or network that may affect the speed at the moment.

If you are connecting all your devices via Wi-Fi, these community articles can help you in improving the wireless connectivity performance.

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

Wi-Fi troubleshooting steps - No Internet/Connection

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

Otherwise, please PM us your best contact number and most convenient time to receive a call for troubleshooting.

To send a PM, please refer to this link:

How do I private message (PM) in the community - TPG Community