Welcome to TPG Community!
We apologise for the inconvenience that this has caused you.
We were able to locate your account using your community details and found out that our E-mail support team was able to lodge the case to our Engineering team for further investigation.
I'll chase it up with them and have your assigned Engineer to contact you within the day using the contact number that we have on file.
Should you require further assistance, please let us know.
We've seen that our Engineers has been in touch and discussed the updates on your connection. A Technician Appointment is booked on Wednesday, 13 February 2019 to rectify the fault on your line. We're positive that the issue will be fix on that given time frame. Thank you.