TPG cancellation experience - 30 days notice

[BasilDV]

Hi @coolboystudio

We'd like to have a better understanding of the situation.

Kindly send us a private message with your account details.

BasilDV

[coolboystudio]

I am unalble to send you private message, because your system shows: "

You have reached the limit for number of private messages that you can send for now. Please try again later."

[BasilDV]

Hi @coolboystudio

We've refreshed your account, please try again.

BasilDV

[coolboystudio]

Still same issue: You have reached the limit for number of private messages that you can send for now. Please try again later.

[BasilDV]

You may log out, then log back in and try sending a private message.

BasilDv

[paul84]

Same thing happened to me after signing onto More NBN (TPG customer since 2011) to get the government flip to Fibre) which TPG doesn't offer. New connection was up & running same day.

Charged $74.99 for not being connected for next 30days.

Would have possibly returned at some point, but not after this & will no longer be recommending TPG after this which I usually do).

Ticket opened with ACCC.

[Shane]

Hi @paul84 ,

We responded to your initial post located here, send us your details to better understand the situation and avoid making multiple posts with the same content to avoid redundancy and confusion.

We will wait for your response.

Regards,