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Hi @6699921
Welcome to the Community!
Since you've already performed the basic troubleshooting on our article, then our Tech team will need to check on the issue further.
Please send me a PM with your preferred time and best number to be contacted along with your provisioned service address to confirm that we are looking at the correct account.
BasilDV
I now have this issue in Sydney and so does my colleague in Melbourne. Is this a TPG problem?
Hi @Leroyingl , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account. To send a PM, please refer to this link: How do I private message (PM) in the community