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TPG router auto restart

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Level 1a

My router keeps restarting every 30 minutes for no clear reason.

3 REPLIES 3
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Moderator

Hi @azizmohamed ,

 

Thanks for raising this to us. If the issue still persist please try to perform factory reset of the modem/route. Let us know how it will go.

 

Cheers!

 


@azizmohamed wrote:

My router keeps restarting every 30 minutes for no clear reason.


 

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Level 1a

To be more clear about the issue. Everytime the router restarts, it gets a different IP.

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Moderator

Hi @azizmohamed

 

If you are on the NBN service, then it is normal as it is set to have a Dynamic IP address.

If you are on the ADSL2+ service, then we need to check on it further as it is set to have a Static IP address.

 

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community?

 

BasilDV