I don't use a cell phone right now I just use a computer
I use a computer to test the internet speed
Sometimes even lower
Not even 100KP
I think this is causing me to think that the Internet is broken.
Slow to send messages
Even reading has obstacles
Why aren’t even half of my test results even lower than 100
Then two months engineers always told me that there was no problem
My network is normal and my problem?
Are you able to post the screenshot of the speed test that you've done? Are we using the computer connected via wired as well?
Your modem is receiving a good sync speed. If you are able to look into the modem interface, you'll see the information. You'll also find the session on your modem if it's really dropping or not.
No engineering staff has ever been
Every time it's a phone call and then there's no problem. Every time
I will not use screenshots
But I use wired and then connect the computer
This network is often kept low
All of a sudden high and low, no way to stabilize?
The previous staff member said on the phone because of interference from radio waves.
Then tell us after testing
Result No message No phone No improvement No help
Every time I contact the phone, I want to observe for three days. I want to wait for three days.
It takes one and a half hours to make a phone call
One service waits three days
One improvement must wait three days
It was two months later
I ran initial tests on your service and it is currently connected for 1d 21h 14m with a good connection speed on the line.
Can you try to follow this troubleshooting steps Easy Steps to Improve Wi-Fi Connection In Your Home
In case it is still the same I will arrange a call from one of our Technicians tomorrow for further test and investigation.