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The Upload Speed Hasn't Changed afer NBN Plan Upgrade.

humax
Level 2

I upgraded my NBN plan form NBN12 to NBN50 today. Once the confirmation received I power cycled both the ARRIS DOCSIS modem and TP-Link Router. The upload speed changed from 0.5Mb/s to ~18Mb/s but the download speed is still the same as it was before ~10Mb/s so nothing has changed. The 10Mb/s is entirely not what it's supposed to be as it doesn't comply 50Mb/s claimed for the plan. So the question is why do you still shape my download traffic at 10Mb/s???

 

 

speed test.png

 

3 REPLIES 3
Shane
Moderator

Let us help and fix this speed issues, @humax.

This usually happens when a fault is affecting the service, let us check and get to the bottom of this. To better understand the situation please send us a PM with the following details.
 

First name: xxxx
Last name: xxxx
Phone number: xxxx
Username / email address: xxxx
Are you the account holder?: Yes/No
Date of birth: xxx

 

How to send a PM? 

 

Regards,

 


 I upgraded my NBN plan form NBN12 to NBN50 today. Once the confirmation received I power cycled both the ARRIS DOCSIS modem and TP-Link Router. The upload speed changed from 0.5Mb/s to ~18Mb/s but the download speed is still the same as it was before ~10Mb/s so nothing has changed. The 10Mb/s is entirely not what it's supposed to be as it doesn't comply 50Mb/s claimed for the plan. So the question is why do you still shape my download traffic at 10Mb/s???

humax
Level 2

I re-established my NBN connection in the router later after midnight and the Download speed became normal (~50Mb/s) so it seem like the issue is fixed.

speed test.png

Shane
Moderator

Yay! Glad to know that reboot of the router did the trick, let us monitor the connection for the next 24-48hrs and let us know how it will go.

 

I re-established my NBN connection in the router later after midnight and the Download speed became normal (~50Mb/s) so it seem like the issue is fixed.

speed test.png