The Upload Speed Hasn't Changed afer NBN Plan Upgrade.

[humax]

I upgraded my NBN plan form NBN12 to NBN50 today. Once the confirmation received I power cycled both the ARRIS DOCSIS modem and TP-Link Router. The upload speed changed from 0.5Mb/s to ~18Mb/s but the download speed is still the same as it was before ~10Mb/s so nothing has changed. The 10Mb/s is entirely not what it's supposed to be as it doesn't comply 50Mb/s claimed for the plan. So the question is why do you still shape my download traffic at 10Mb/s???

[Anonymous]

Let us help and fix this speed issues, @humax.

This usually happens when a fault is affecting the service, let us check and get to the bottom of this. To better understand the situation please send us a PM with the following details.
 

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Regards,

 I upgraded my NBN plan form NBN12 to NBN50 today. Once the confirmation received I power cycled both the ARRIS DOCSIS modem and TP-Link Router. The upload speed changed from 0.5Mb/s to ~18Mb/s but the download speed is still the same as it was before ~10Mb/s so nothing has changed. The 10Mb/s is entirely not what it's supposed to be as it doesn't comply 50Mb/s claimed for the plan. So the question is why do you still shape my download traffic at 10Mb/s???

[humax]

I re-established my NBN connection in the router later after midnight and the Download speed became normal (~50Mb/s) so it seem like the issue is fixed.

[Anonymous]

Yay! Glad to know that reboot of the router did the trick, let us monitor the connection for the next 24-48hrs and let us know how it will go.

I re-established my NBN connection in the router later after midnight and the Download speed became normal (~50Mb/s) so it seem like the issue is fixed.