The connection of Home Wireless Broadband is not stable

[junfeng7]

Hello, 

We switched from NBN to Wireless Broadband, but somehow found the connection is not very stable.

It often lost/reconnect itself for some reason.

Is it common for this kind of Wireless Broadband?

Could someone help us out?

With thanks,

Mark

[Mc_Gerald]

Hi junfeng7,

To improve the stability and speed of your Home Wireless service, kindly place you modem/router to clear line of sight with outside like windows.

Try it our and send us your customer ID should you need further technical assistance,

Cheers!