Ticket 12696748

[drewidd1]

hi so whilst getting speeds of down to 11mbps doownload and .4 mbps upload on a 50mbps plan.this tickect was created.

NBN has been at my house/street all day.

these are images of the speeds they say i should be able to get, and what i am getting.

Can some one please explain? I dropped to a 25 plan 3 days ago. so by these numbers i should be gettting very close to 25/5. Is TPG throttling my connection? do i have profiles added to incresae stability?

[drewidd1]

Update: Spoke to 2nd lvl tech suppoort. said i had a profile due to errors on the line.

instead of fixing the error they stabalised the connection reducing my speed dramatically.

After nbn fixed error when i raised the issue, 2nd lvl support opened up connectioon to full.

Suppoort person was realy nice and helpful, sad the issue wasnt sent to nbn before throtling connection.

if i hadnt pushed the isssue i would be paying for nbn fr 2 years but getting worse than adsl...

[BasilDV]

Glad that this has been resolved @drewidd1.

Let us know if you need further assistance.

BasilDV