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Too slow internet speed

godswat7
Level 2
Its been a week since I use this TPG internet it has problem with internet speed. I cant even watch streaming video sometime it took so long for loading it drives me crazy.Im the only one person use internet in my place.
How come this situation happen???
How TPG can fix this problem?
1 REPLY 1
BasilDV
Moderator

Hi @godswat7,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run some test, but was not able to detect any fault on the network.

 

Your modem is receiving a good sync speed as well from the copper network.

 

Are you using a WiFi or a Wired connection? If you are using a WiFi connection, you may check this link for some tips in improving your WiFi connection at home.

 

You may also check this link for troubleshooting your slow internet connection.

 

If it's still showing slow connection, please let us know.

 

Kind regards,

BasilDV