Welcome to TPG Community!
We were able to locate your account using your community details and have run some test, but was not able to detect any fault on the network.
Your modem is receiving a good sync speed as well from the copper network.
Are you using a WiFi or a Wired connection? If you are using a WiFi connection, you may check this link for some tips in improving your WiFi connection at home.
You may also check this link for troubleshooting your slow internet connection.
If it's still showing slow connection, please let us know.