Tp-link ac1200 set up

[Kevinh]

Hi just purchased the TP AC1200 Archer C50. TPG tells me it’s not compatible with their service.
Any thoughts?
Thanks
K

[Anonymous]

Hi @Kevinh,

Welcome to TPG Community!

We have located the account using your community details. TP link AC1200 ArcherC50 is a dual band router only and for your NBN Hybrid Fibre Coaxial (HFC) service to work, you will need to use a VDSL2+ modem router.

[xaocam]

No, it doesn't work

[furfurfu]

This advice helped me: https://community.tpg.com.au/t5/Broadband-Internet/Alternate-router-to-use-on-HFC/td-p/863

Essentially you need to go to Network -> IPTV settings. Select Custom mode there and assign VLAN ID 2 to the Internet (Remaining IDs can be 3 and 4). And tick 802.1Q Tag checkbox.

After this it all works well.