I ran an initial test to the service it shows it has been connected for 5h 55m, we'd like to confirm if you're still having issues with the connection also, to ensure we have the correct details please confirm your service address on file.
For reference: How do I private message (PM) in the community
Please have someone call me about my contract today.
I haven’t had internet for 2 days and your support is cancer
All you posted was a screen from the app.
Have you hard powered off and on the modem?
btw: that app never works, my internet is working fine but for 2weeks since I switched to FTTB the app always reports NO Internet... even though it is connected fine 24/7
We've checked the account and it shows that the modem did not drop its connection.
It is now showing a stable connection for more than 24 hours now.
Are you using a WiFi or a Wired connection? Did you check if there's any changes in the light status of the modem/router when you are unable to use the internet?
We are unable to detect any fault within the ADSL line as we run a full test.
Please test the internet on both WiFi and Wired connection to narrow down the possible issue.