TPG Community

Get online support

INTERNET DOWN FOR 2 days

Highlighted
Level 1b
How can I get my internet back or break my contract

I haven’t had internet for 2 days and your support is cancer
11 REPLIES 11
Highlighted
Moderator

Hi @Aworner ,

Welcome to the community,

From our system, we can see  your service is working fine, if you still have issue, pls private message me with your username and mobile no.

Regards,

Sajal

Highlighted
Moderator

Hi,

I will raise this to relevant team, pls give them 24 hrs .

Highlighted
Level 1b
I can’t wait 24 hours to have an active internet service that I’m paying for...

Why is it going to take 24 hours
Highlighted
Level 1b
Please have someone call me about my contract today.
Highlighted
Moderator

Hi @Aworner,

 

I ran an initial test to the service it shows it has been connected for 5h 55m, we'd like to confirm if you're still having issues with the connection also, to ensure we have the correct details please confirm your service address on file.

 

For reference: How do I private message (PM) in the community

 

Regards,

 

 

Please have someone call me about my contract today.
Highlighted
Level 1b
Having a connection for 5 hrs during a 24 hr day is ridiculous

Also the download speed is sub 1mbp

So to answer your question yes we are having connection issues!

It’s 2020 not 2006 - how on earth is that speed and uptime acceptable?
Highlighted
Level 4

@Aworner wrote:

I haven’t had internet for 2 days and your support is cancer

All you posted was a screen from the app.

Have you hard powered off and on the modem?

 

btw: that app never works, my internet is working fine but for 2weeks since I switched to FTTB the app always reports NO Internet... even though it is connected fine 24/7

Highlighted
Level 1b
Yeah we had the modem off for an hour then reset it as well yesterday morning

Honestly this is a joke
Highlighted
Moderator

Hi @Aworner

 

We've checked the account and it shows that the modem did not drop its connection.

It is now showing a stable connection for more than 24 hours now.

 

Are you using a WiFi or a Wired connection? Did you check if there's any changes in the light status of the modem/router when you are unable to use the internet?

We are unable to detect any fault within the ADSL line as we run a full test.

 

Please test the internet on both WiFi and Wired connection to narrow down the possible issue.

 

BasilDV