There was bad weather on Tuesday
( was this an electrical storm ? )
Please check your private message, as I am unable to confirm a response. I have requested a Callback from our Help Desk Dept.
Our Tech team tried to call you earlier today to no avail.
We've escalated the case to our Engineering team for further investigation and updates will be given within 24 to 48 hours via SMS or phone call as soon as it becomes available.
We apologise for the inconvenience.