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Internet connection down since 11 Nov

erazz2015
Level 2

My internet connection has been down since yesterday.  The ADSL light kept blinking. Please assist, thank you.

7 REPLIES 7
Mal_mod
Moderator

  Hi @erazz2015   

I'm having  a look at  this for you, 
Mal. 

erazz2015
Level 2

Thank you

Mal_mod
Moderator

@erazz2015 wrote:

Thank you


No problem, 
I assume it's just  the FTTN Modem,connected to the outlet ?
Was this a result after a recent storm etc,. ?

 

erazz2015
Level 2

There was bad weather on Tuesday

Mal_mod
Moderator

@erazz2015 wrote:

There was bad weather on Tuesday



( was this an electrical storm ? ) 
 Please check your private message, as I  am unable to confirm a response. I  have requested a Callback from our Help Desk Dept. 

Regards 
Mal. 


erazz2015
Level 2

Hi! May I know if anything has been done on TPG side as my internet connection is still down? Thanks.

BasilDV
Moderator

Hi @erazz2015

 

Our Tech team tried to call you earlier today to no avail.

We've escalated the case to our Engineering team for further investigation and updates will be given within 24 to 48 hours via SMS or phone call as soon as it becomes available.

 

We apologise for the inconvenience.

BasilDV