Internet connection down since 11 Nov

[erazz2015]

My internet connection has been down since yesterday.  The ADSL light kept blinking. Please assist, thank you.

[Mal_mod]

  Hi @erazz2015   

I'm having  a look at  this for you, 
Mal. 

[erazz2015]

Thank you

[Mal_mod]

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@erazz2015 wrote:

Thank you

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No problem, 
I assume it's just  the FTTN Modem,connected to the outlet ?
Was this a result after a recent storm etc,. ?

[erazz2015]

There was bad weather on Tuesday

[Mal_mod]

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@erazz2015 wrote:

There was bad weather on Tuesday

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( was this an electrical storm ? ) 
 Please check your private message, as I  am unable to confirm a response. I  have requested a Callback from our Help Desk Dept. 

Regards 
Mal. 

[erazz2015]

Hi! May I know if anything has been done on TPG side as my internet connection is still down? Thanks.

[BasilDV]

Hi @erazz2015

Our Tech team tried to call you earlier today to no avail.

We've escalated the case to our Engineering team for further investigation and updates will be given within 24 to 48 hours via SMS or phone call as soon as it becomes available.

We apologise for the inconvenience.

BasilDV