I'm in the process of moving home. I used the online moving home site to transfer the account to the new address(ready to move). At no time was I able to choose a date. I then received an inappropriate date so I changed it. I then received another one so I changed that also. After my 3rd change i thought it was sorted. Now my internet has been disconnected a week early. I called tpg and asked about outages and was told I must signed up for another service provider. Another company has disconnected my account? I asked if this could be due to new tenants setting up their account to our address early and tpg said yes. Now I will be NBN less for another 2 days. No more apologies just fix your services.