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About Blackbug000

since ‎01-10-2018
‎09-10-2018
Blackbug000
Level 2

Re: Disconnected

by Level 2 in Broadband Internet
‎03-10-2018 10:41 AM
‎03-10-2018 10:41 AM
48 hours later. No change. Also the issue I had with the relocation was the website, when I asked when was there an opportunity to pick an address I was there wasn't one . That whole process is a waste of time unless you have already moved in. You might need to update your process to lessen the confusion of people. As for the disconnection, hi often does this happen? Wouldn't someone have thought about this before? What's stopping a troll signing up to multiple free accounts and getting one month free on the addresses of all his or her neighbours? Isn't that a possibility too? Who is too blame? Am I going to get charged for this? ... View more

Tpg

by Level 2 in Broadband Internet
‎02-10-2018 11:08 AM
‎02-10-2018 11:08 AM
I'm in the process of moving home. I used the online moving home site to transfer the account to the new address(ready to move). At no time was I able to choose a date. I then received an inappropriate date so I changed it. I then received another one so I changed that also. After my 3rd change i thought it was sorted. Now my internet has been disconnected a week early. I called tpg and asked about outages and was told I must signed up for another service provider. Another company has disconnected my account? I asked if this could be due to new tenants setting up their account to our address early and tpg said yes. Now I will be NBN less for another 2 days. No more apologies just fix your services. ... View more

Disconnected

by Level 2 in Broadband Internet
‎01-10-2018 01:06 PM
‎01-10-2018 01:06 PM
I'm in the process of moving home. I used the online moving home site to transfer the account to the new address(ready to move). At no time was I able to choose a date. I then received an inappropriate date so I changed it. I then received another one so I changed that also. After my 3rd change i thought it was sorted. Now my internet has been disconnected a week early. I called tpg and asked about outages and was told I must signed up for another service provider. Another company has disconnected my account? I asked if this could be due to new tenants setting up their account to our address early and tpg said yes. Now I will be NBN less for another 2 days. No more apologies just fix your services. ... View more
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