Tracking a service call

[oneils]

How can I track a service call that I made last week, as I haven't received any acknowledgement of my call by sms or email.

thanks

Greg

[Riezl]

Hi @oneils, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and assist with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Shane]

Hi @oneils,

Thanks for sending us your details. We're able to locate the account using your given details and we've seen that inquiry about the NBN Speed boost has been raised to our Account Specialists Team

At moment the NBN Speed Gift project is ongoing still and on trial currently. We will work on the feedback given to improve the service and experience.

Regards,

How can I track a service call that I made last week, as I haven't received any acknowledgement of my call by sms or email.

thanks

Greg

[oneils]

Thanks, as today I'm tracking at 10Mbps up and down on my 50Mbps plan. So something is not right.

Greg

[Shane]

Hi @oneils,

Thanks for the additional details can you post a screenshot of the speed test result on this thread for reference?

Also, perform another speed test using a desktop/laptop connected via LAN/Ethernet cable if there is available.

Regards,

Thanks, as today I'm tracking at 10Mbps up and down on my 50Mbps plan. So something is not right.

Greg

[oneils]

TPG speedtest, from desktop hardwired to modem. WiFI tablet gives similar speeds

[Shane]

Thanks for the additional details, shoot me a private message with your best contact number and preferred time tomorrow. We'll have one of our Technicians to contact you for real-time test and investigation.

Regards,

TPG speedtest, from desktop hardwired to modem. WiFI tablet gives similar speeds

[oneils]

Anytime now on 0405 548 784

Greg

[Shane]

Hi @oneils,

We can see that you have been in contact with one of our Technicians and provided details about the connection speed of the service.

Let us know should you require further assistance.

Regards,

Anytime now on 0405 548 784

Greg

[oneils]

Further to our discussions. I was told on Saturday (6/3) that there is an NBN issue affecting speed within the Golden Grove area. Are you aware of this and could this be the source of my speed issues and dropouts?

Greg