Hi @doug79gofreo, we just want to make sure that the modem is properly set up and you can use this article for reference:
We'll wait for your response. Thank you.
Thanks for getting back to us, @doug79gofreo. We can see that you have been in touch with one of our technical specialists and a callback has been arranged for further testing.
Let us know if we can be of any assistance.
We've seen that one of our Technicians tried to contact you earlier today and the issue has been raised to our Engineering Team for further investigation and handling.
Assessment may take 24-48hrs and updates will be provided via SMS or Phone call. Let us know should you require further assistance.