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Ultrafast - Download speed dropped

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mrhubo
Level 2

I'm currently on Nbn Ultrafast plan which is supposed to be 200mbps download speed. Lately I've found that it's limited to only 90mbps. I can see other threads that people having similar issue. Could someone please assist me with this?
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1 ACCEPTED SOLUTION

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mrhubo
Level 2

I've got a technician came in and sorted it out. He reset the NBN box and did some tweak with the router config. Maybe give your NBN box a reset.

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4 REPLIES 4
Angeli
Moderator

Hi @mrhubo

 

Welcome to TPG Community! 

 

I'll have your speed checked with our tech team. Kindly send a private message with your TPG customer or username. 


How do I private message (PM) in the community
 

Regards,

Angeli

Braddles97
Level 2
Hey I'm very much the same boat. Capped at 100mb meant to be double that and then some. Ill send you a PM thanks
mrhubo
Level 2

I've got a technician came in and sorted it out. He reset the NBN box and did some tweak with the router config. Maybe give your NBN box a reset.

Shane
Moderator

We are glad to know that the issue has been fixed by the field technician, expect our Engineers to contact you for service confirmation. Should you require assistance please update this thread.