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Unable to Receive Email

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Level 5

Hi Moderators,

I am currently unable to receive emails from tpg. I am using Mozilla Thunderbird and when I start the email client or click on "Get Messages" a pop-up window appears with the message, "The RETR command did not succeed. Error retrieving a message. Mail server pop3.tpg.com.au responded: [SYS/PERM] Could not read message file".

However, I can still send emails.

Please help.

Regards,

Robert

 

 

1 REPLY 1
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Level 5

I have fixed this by opening a connection to pop3.tpg.com.au at port 110 using telnet then manually deleting all listed messages by the "list" command:

telnet pop3.tpg.com.au 110

user <username>

pass <userpassword>

list

dele 1

dele 2

...

quit

Once all messages had been deleted, new emails sent to my tpg email address were received correctly by the email client.