Hi @Shiel1, we have located the account using your community details. As per checking, NBN Co. has identified a network fault affecting services in your area. There's no estimated time of restoration yet, but NBN technicians are doing their best to rectify this as soon as possible.
We apologise for the inconvenience.
NBN Co. has identified that there's a faulty network equipment and the restoration works is still in progress. You may further details here about this unplanned NBN network outage: https://www.nbnco.com.au/support/network-status
We have also created a community article about this : How to Check for NBN Network Outage
We sincerely apologise for the inconvenience.