Check out our video guide or follow the steps below
Before calling TPG, we recommend checking your address for an NBN network outage HERE.
After opening the page, type in your full address and click “Check address” to check if there is an outage in your area.
If your area is affected by an outage, we recommend that you check this page every few hours for updates.
Hi @Karins42 Welcome to TPG community, I've just tested the link and it's working for me, maybe you could try clearing your internet browser cache and temporary internet files as this can sometimes cause links to fail.
What type of device and which browser are you using?
Hi @Jinpark2757, we have also received your other post and we have likewise replied to it advising that your service was affected by an unplanned NBN network outage.
This has been resolved and your service should be working now.
You may view our response here:
Let us know if we can be of further assistance.
The NBN page only tells me that I have a problem - I already know that - just confirms it is NBN - no idea when it will be fixed. Internet has been up and down (mostly down) for at least 4 days.
NBN says to contact my provider (TPG) and my provider says to check my NBN status.
My wife works from home, kids have online lectures and run small businesses, no home phone. And no one can tell me what is really wrong and when it will be fixed.
I know it's not TPG's fault, but surely they are following up with NBN that their clients are down, and asking for a resolution time and keep their clients informed. A single text advising me that NBN has a problem is not good enough.
We have been notified by NBN Co that there is an unplanned network outage impacting some customers. NBN has initiated a planned change to undertake work to restore this incident. The work involves replacing a Radio Frequency (RF) back-plane.
This has been raised to our Outage monitoring team and should be in touch for any updates available.
We apologise for the inconvenience.