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my internet is not working

Level 2
I've waited for 5 hours..but My NBN is not working. internet also🤬🤬🤬🤬

Hi @Jinpark2757,


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


In your case, the service has been affected by an unplanned NBN network outage, which was resolved.


We have checked the status of your connection and it shows up and running now.


Let us know if we can be of further assistance.

Level 2
We don't even have a landline since Thursday, so no troubleshooting is possible. The online chatting closes our chat window without explanations.

Hi @melyfernan, we have PM'd you to ask for additional details. Please reply so we can further check and help get to the bottom of your concern.


We'll wait for your PM.