My NCD and Modem work fine with all lights green and showed Internet active but I wasn’t able to browse any pages. I left it like this for 2 hours with 2 reboots through the small pin on the modem. I went to EWAN settings and changed Default settings username to ********* and the password that I have for TPG account. after that the internet Shows cross, maybe my account hasn’t been activated yet ?
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My TPG app for IOS and Android - https://www.tpg.com.au/download
We were able to pull up your account using your community details and based on our remote tests, your connection is active for 14 hours and 22 mins now. If you still experience an issue with your connection, please do not hesitate to let us know.