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Unable to automatically set up FTTC

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Level 1

Hi,
My NCD and Modem work fine with all lights green and showed Internet active but I wasn’t able to browse any pages. I left it like this for 2 hours with 2 reboots through the small pin on the modem. I went to EWAN settings and changed Default settings username to ********* and the password that I have for TPG account. after that the internet Shows cross, maybe my account hasn’t been activated yet ?

2 REPLIES 2
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Moderator

Hello Swetanshu,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Moderator

Hi @Swetanshu

 

We were able to pull up your account using your community details and based on our remote tests, your connection is active for 14 hours and 22 mins now. If you still experience an issue with your connection, please do not hesitate to let us know. 

 

Best regards, 

Angeli