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Unable to receive emails via TPG Post Office (Web) or Outlook 2019

fchan
Level 2

Hi TPG,

 

Reported this fault at least three times in the last 2 weeks.

Your tech had called twice to follow up and told me it is an ongoing issue with the mail server.

 

One of the three registered emails with my account can only receive emails intermittedly:

 

a) Via Outlook 2019 - it takes forever to get emails;

b) Via TPG Post Office from the web with below messages popped up all the time:

b1) new-postoffice.tpg.com.au says sevrer erro:cannot read-connection closed?

b2) 504 Gateway Time-out

 

Can someone rectify this issue ASAP?

   

 

1 REPLY 1
Shane
Moderator

Thanks for raising this to us, @fchan.

 

We suggest to directly raise the email issue to our postmaster to get real-time update, you may send an emai to postmaster@tpg.com.au

 

Also include your account details and the affected E-mail address.

 

Regards,

 

 

Hi TPG,

 

Reported this fault at least three times in the last 2 weeks.

Your tech had called twice to follow up and told me it is an ongoing issue with the mail server.

 

One of the three registered emails with my account can only receive emails intermittedly:

 

a) Via Outlook 2019 - it takes forever to get emails;

b) Via TPG Post Office from the web with below messages popped up all the time:

b1) new-postoffice.tpg.com.au says sevrer erro:cannot read-connection closed?

b2) 504 Gateway Time-out

 

Can someone rectify this issue ASAP?