Unacceptable speed after upgrading the internet from NBN12 to Homewireless 20

[lina291091]

Hi team, 

I upgraded my internet from NBN12 to home wireless broadband last month. I was hoping it will be as fast as what it was described on the ad. but it's not. 

It's painful that I cann't do anything which the internet speed is toooooo slow. 2 speed-test images are attached below. 

Please help me with this. Is it something wrong with the internet or something else? Otherwise, I will need to change to another service. 

Thanks,

Lina

[Angeli]

Hi @lina291091, 

We'll have our tech team to call you to conduct further troubleshooting on your home wireless speed. Send us a private message with your preferred callback number and time today. 

How do I private message (PM) in the community

Regards, 

Angeli
 

[Angeli]

Hi Lina, 

The callback has been arranged at 7PM tonight. Let us know if you have not heard from our tech team. Keep safe!