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Unacceptable speed after upgrading the internet from NBN12 to Homewireless 20

lina291091
Level 2

Hi team, 

I upgraded my internet from NBN12 to home wireless broadband last month. I was hoping it will be as fast as what it was described on the ad. but it's not. 

 

It's painful that I cann't do anything which the internet speed is toooooo slow. 2 speed-test images are attached below. 

 

Please help me with this. Is it something wrong with the internet or something else? Otherwise, I will need to change to another service. 

 

Thanks,

Lina

2 REPLIES 2
Angeli
Moderator

Hi @lina291091

 

We'll have our tech team to call you to conduct further troubleshooting on your home wireless speed. Send us a private message with your preferred callback number and time today. 


How do I private message (PM) in the community

 

Regards, 

Angeli
 

Angeli
Moderator

Hi Lina, 

 

The callback has been arranged at 7PM tonight. Let us know if you have not heard from our tech team. Keep safe!