Undeliverable email (message too old)

[AllanG]

Hi,

When I send to a particular email address, I usually receive the following bounce:

"Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts: 0)".

Any idea if this is a TPG issue or the receiver's service provider and how can I resolve this ?

Any help much appreciated.

Cheers,  Allan

[Daisy_Dhen]

Hi @AllanG, 

Welcome to TPG Community! Please send us your username via private message so we can take a closer look at this for you. 

Regards, 

Daisy_Dhen

[AllanG]

Hi,

Sorry, new to the forum - how do I send you a PM as requested please ?

[Daisy_Dhen]

No worries. Here's how: 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen

[hottibar]

Hi

I have the same issue when I send an email to a particular email address

Get the message below

"Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts: 0)".

Would appreciate any help

Regards

Jeff

Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts:0)

[Ahra_G]

Hi @hottibar, 

May we know which email client you are using? Please send in your TPG email address via private message so we can assist. 

Thanks! 

Ahra_G

[cgoulden]

I also have the same problem. Was this solved for any of the above reports?

I get: 

Reporting-MTA: dns; rpt-glb-asav2.mgt.tpgtelecom.com.au

Final-Recipient: rfc822;<destination email redacted>
Action: failed
Status: 5.0.0 (permanent failure)
Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts: 0)

This seems to be happening for a number of TPG customers trying to email to any email account at the same destination domain.

I have made multiple calls tom both TPG and the detination host, and no-one seems to know what the problem is.

[BasilDV]

Hi @cgoulden

We'd like to check on this further.

Kindly send us a private message with your account details.

BasilDV

[dawoodyouel]

Hi,

I am having the same issue:

The following message to <"recipient email"> was undeliverable.

The reason for the problem:

5.4.7 - Delivery expired (message too old) 'timeout'

Can you fixing this issue please?

[Angeli]

Hi @dawoodyouel, 

Welcome to TPG Community! 

Kindly send this email error to postmaster@tpg.com.au for investigation. 

Regards, 

Angeli