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Hi @Jiri
Welcome to TPG Community!
We were able to locate your account using your community details and have tested the line, but was not able to detect any issues within the copper network.
We were able to detect a minimal signal interference which may cause the drops.
We've made some adjustment and will monitor your connection within 24 hours to check if the issue will recur.
Kind regards,
BasilDV
Hi @Jiri,
We've monitored the connection and it is still dropping with a low internet sync speed.
We've arranged a call from our Tech team to look into it and they'll be in touch with you between 12NN - 2PM today on the mobile number that we have on file.
Regards,
BasilDV
Hi @Jiri
We understand that our Tech team has been in touch and the case was escalated to our Engineering team for further investigation.
A technician visit may be required to resolve the issue once and for all.
Further updates will be given by your assigned Engineer via phone call or SMS.
Should you require further assistance, please let us know.
Regards,
BasilDV
Hi @Jiri,
We apologise that the issue recurs.
We've tested the line and was not able to detect any fault that may cause the issue, but will escalate this case to our Engineering team for further investigation.
They'll be in touch with you via SMS or phone call within 24 to 48 hours.
Regards,
BasilDV