Unstable TPG NBN

[Henry]

Hi. I have had unstable NBN access for several weeks. Internet access drops out altogether frequently throughout the day. I rely on access for work so it ends up being frustrating and costly. Any advice on how to have it reviewed and corrected?

[Ahra_G]

Hi Henry,

Welcome to the Community! 

I've located an account using your Community details. I've also managed to run remote tests and have detected drop outs on the connection. 

I will organise a call back to be made from our Technical Team to assist you in checking the cause. 

Could you please send your best contact time & number via private message? 

Thank you! 

[Ahra_G]

Got your private message, Henry! 

I'll arrange a contact to be made today at 2PM QLD. 

Should you have further queries, please don't hesitate to let us know. 

Cheers! 

[BasilDV]

Hi @Henry,

We've seen that you were able to speak with our Tech team and the issue was escalated to our Engineering team for further investigation. They raised the case to NBN Co and are waiting for further updates.

They'll be in touch once an update is available.

Kind regards,

BasilDV