Unstable internet speed

[LocalhostxB]

My internet plan is "NBN Broadband Unlimited superfast: NBN250" but my internet speed sometimes download speed run less than 100 Mbps (like photos I attached). I don't understand why. Sometimes it's reached 200 Mbps but just sometimes. Could you please check it for me? 

[Ahra_G]

Hi @LocalhostxB, 

In order to confirm if you are getting a slow connection speed, you may check this directly with your modem/router.

Are you using a WiFi or a Wired connection when you tested the speed? This article might help you troubleshoot your speed issue:

• Slow speed issue

You may also check the articles below.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, let us have your Customer ID/username via private message so we can have our Tech team to perform troubleshooting along with you.

Thanks! 

Ahra_G

[LocalhostxB]

Hi, 

I've already checked with both wired and wireless connections, they gave me the same result. Also, for wireless, I've checked with my laptop and my smartphone, same result. 

[Ahra_G]

Thanks for confirming, @LocalhostxB. We'll wait for your details via private message so we can assist and check your service for any underlying connection issue. 

-Ahra_G