We understand the frustration and inconvenience caused to our valued customers by this outage.
The current update about the email outage is as follows and further updates will be pasted at tpg.com.au/servicestatus. This outage is not related to any security issue.
Wednesday 28 August 2019, 4:30 PM AEST
Friday 30 August 2019, 11:00 PM AEST (2days 6hours 30mins )
This post is for customers who are users of the TPG email system. If you do not use an email address that is a XXXX@tpg.com.au you will not be affected and can disregard this post.
TPG acknowledges and apologises for the recent outage in its email system. The outage was caused by a failure affecting the storage system, through which the email systems operate. The failure has meant that customers have had difficulties using the email systems during the period of outage.
The TPG engineering team has been working around the clock to solve the issues and it is believed that all customers should, in stages over the next 24 hours, be able to send and receive emails.
Work is also being done to bring older emails online and updates will be provided as that work progresses. TPG apologises for any inconvenience
Update: Friday 30 August 2019 11:00 AM AEST
Engineers have identified the issue and currently working on restoration.
Update: Friday 30 August 2019 9:29 PM AEST
Engineers have restored all mailboxes.
Backlog of mail will be delivered over the next few hours.
Note: @chariot.net.au emails are also affected by this outage.
The resolution of this issue is the number 1 focus within our business right now with many dedicated teams working to resolve this at the earliest possible time.
We appreciate your patience and continued support.
Well I am in Sdney, another user says they are in Perth - is this a national email outage ?
And why is there no disaster recovery plan for such a big IT system ?
Because this is a very big DISASTER for many, many users !!!
Expect to lose a lot of business over this.