I've had no internet for the afternoon and I called to query whether there were any issues. I was told that the fibre cable to the building has been damaged and technicians are working on it.
Can you please let me know where I can find updates?
It is the xx building at xx-xx xx xx xx, Melbourne 3000.
Welcome to the community!
We're able to locate your account using your community details and ran initial tests on your service.
Your service shows it it has been connected for 1d 7h 11m with a good connection speed on the line.
Please confirm if you're still having difficulty with your service, if so indicate on this thread the device(s) affected by the connection issue.