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Updates for damaged fibre FTTB

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Level 2

Hi there

I've had no internet for the afternoon and I called to query whether there were any issues. I was told that the fibre cable to the building has been damaged and technicians are working on it.

Can you please let me know where I can find updates?

It is the xx building at xx-xx xx xx xx, Melbourne 3000.

Thanks

4 REPLIES 4
Moderator

Hi @chunkz,

 

Welcome to the community!

 

We're able to locate your account using your community details and ran initial tests on your service.

 

Your service shows it it has been connected for 1d 7h 11m with a good connection speed on the line.

 

Please confirm if you're still having difficulty with your service, if so indicate on this thread the device(s) affected by the connection issue.

 

Regards,

Level 2
Hi Shane
Thanks for your reply. The internet came back up early Sunday morning.

I was expecting it to take a number of days according to the rep I initially spoke to on the phone.

Glad to see it fixed in a much shorter time frame.

Cheers
H
Highlighted
Level 2
Hi Shane
Thanks for your reply. The internet came back up early Sunday morning.

I was expecting it to take a number of days according to the rep I initially spoke to on the phone.

Glad to see it fixed in a much shorter time frame.

Cheers
Moderator

I am glad to know that your service is now working @chunkz. For any queries in the future do not hesitate to create a thread here in our community.

 

Cheers!