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Upgrade 210 mb, but speed is not changed

t0129020
Level 2
Hello,

I upgraded my NBN50 to super fast 210mb plan. Today is the first day of new plan, I found the speed is slow. So I use TPG website speed test to test the speed, the download speed now is only 50MB.
 
Would you please check and slove my problem ASAP?
4 REPLIES 4
Shane
Moderator

Hi @t0129020

 

 

Let us help understand why the speed is still the same even after upgrading the plan. 

 

First, let us do the basics. Can you please post a screenshot of the speed test on this thread and kindly turn off the modem for 3 minutes and turn it back on? Once the internet is reconnected, re-run another speed test and let us know if there will be any improvement.

 

Regards,

 

 

t0129020
Level 2

Hi @Shane 

Still the same after turning off the modem for 3 minutes and turning it back on.

螢幕擷取畫面 2023-11-06 145600.png

Shane
Moderator

Let us have a look and see what we can do about this, could you flick me your details?

 

How to send a PM? 

 

Regards,

 

Hi @Shane

Still the same after turning off the modem for 3 minutes and turning it back on.

螢幕擷取畫面 2023-11-06 145600.png

t0129020
Level 2

Hi TPG support team,

 

I sent a PM already, please let me know how can I get the correct speed.

 

Regards,