Upgrade 210 mb, but speed is not changed

[t0129020]

Hello,

I upgraded my NBN50 to super fast 210mb plan. Today is the first day of new plan, I found the speed is slow. So I use TPG website speed test to test the speed, the download speed now is only 50MB.
 
Would you please check and slove my problem ASAP?

[Anonymous]

Hi @t0129020

Let us help understand why the speed is still the same even after upgrading the plan. 

First, let us do the basics. Can you please post a screenshot of the speed test on this thread and kindly turn off the modem for 3 minutes and turn it back on? Once the internet is reconnected, re-run another speed test and let us know if there will be any improvement.

Regards,

[t0129020]

Hi @Anonymous 

Still the same after turning off the modem for 3 minutes and turning it back on.

[Anonymous]

Let us have a look and see what we can do about this, could you flick me your details?

How to send a PM? 

Regards,

Hi @Shane

Still the same after turning off the modem for 3 minutes and turning it back on.

螢幕擷取畫面 2023-11-06 145600.png

[t0129020]

Hi TPG support team,

I sent a PM already, please let me know how can I get the correct speed.

Regards,