Upgrade to ultrafast not working

[Jim84]

I Upgraded to ultrafast via the online service but now my speed is slower than before. Called 24/7 customer service but I'm Having to wait on the phone for way to long 2 hours plus. Please help!

[Ahra_G]

Hi @Jim84,

We're keen on getting this sorted out. Are you able to provide us speedtest results so we can check what speeds you're getting? 

Send us a private message and we'll bring up your account.

-Ahra_G