New 5 g modem no activation

[Firefly-k]

New 5G modem arrived Wednesday. Doesn’t have internet connection. First was told we don’t have enough signal. Tried to cancel service and then told the sim not activated.
Saturday and still not working.
No where in setup guide does it say the sim needs activating. Just turn on and it should work. HELP!! Can’t even cancel service now.

[Ahra_G]

Hi @Firefly-k, 

We're here tp help! Please send us a private message and we'll pull your account. 

-Ahra_G

[sarahchilds1]

I have the same problem, and given the absolute runaround! I'm changing providers of it's not sorted tomorrow.

[Aubrey]

Please send us a PM with your account details, @sarahchilds1. 

[5geeme]

Exactly the same thing here!

New Nokia Modem just randomly turned up. No mention of it being on it's way.

Then I get a text to say it will dispatched on that day or day after....?

No mention of activation required. Just plug and play......ya riiiight.........

Live chat and ringing, just goes round and round and round in circles.

Just wait 24 or 48hrs they say..........

This is absolutely absurd. It's also worth noting that there's similar posts dating back to 2023 mentioning the exact same thing.

One more day I'll wait. Then we be saying bye bye TPG..........what a crock!

[Aubrey]

Hi @5geeme, let's help with the activation of your 5G Home Broadband service. Please send your details via private message. 

[5geeme]

Hello @Aubrey 

It was sorted at about 8pm that night would you believe.

So far so good.......

I'll keep your PM offer handy though, just in case.

Cheers, Ta.