Upgraded my FTTP connection to 100Mbps but connection speed is still less than 9Mbps

[Prakhargoel]

Hi there,

This morning, I upgraded my FTTP connection from 10Mbps to 100Mbps. I got an email that the change has been implemented but my connection speed is still less than 9Mbps. 

Can you please investigate and fix the speed issue.

Regards

Prakhar

[BasilDV]

Hi @Prakhargoel

Welcome to the Community!

We've managed to locate your account and it appears that the Change of plan that was processed was from NBN XXL bundle 12/1 to NBN SL bundle 12/1, which means that the speed will be the same.

You may check our website ( https://www.tpg.com.au/nbn ) for further information of the available NBN speed tier and prices.

We understand that you've recently upgraded your plan to NBN50 speed tier, which runs within specification.

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

BasilDV