Upgraded nbn - urgent

[6329926]

Dear TPG Representative,



I've requested an upgrade to plan NBN50 over 2 business days ago and I still have average download speeds of around 12Mbps. My account already at the plan 50nbn.

Though i received an sms messaged stating 1-5 days of porting ( or something). Can you do it a soon as possible as i badly needed my internet speed faster.

Thanks and more power
VINCE

[Riezl]

Hi @6329926 , we have located an account using your community details. Upon checking, the change of plan has been completed.

If you are still having issues, we've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your best contact number and most convenient time to receive a call for further troubleshooting.

To send a PM, please refer to this link: How do I private message (PM) in the community